Knowledge base

I am a PayLater Shopper (4)

Find answers to your questions quickly and easily! Our FAQ page covers a wide range of topics related to Customer. Browse the categories below or use the search bar to find what you're looking for.

General (19)

What is PayLater?
How does it work?
Is PayLater Shariah compliant?

View all 19

PayLater Account (27)

How can I sign up for PayLater?
What documents do I need to be eligible for a PayLater account?
How long will it take to verify my documents?

View all 27

PayLater Orders (7)

Where is my order?
I have an issue with my received order.
I want to return/cancel my order.

View all 7

Refunds, Returns and Cancellations (4)

When will I receive my refund?
Why am I being asked to make payments for a canceled order?
My order was cancelled, why am I still being charged?

View all 4

I am a PayLater Merchant (7)

Find answers to your questions quickly and easily! Our FAQ page covers a wide range of topics related to Merchants. Browse the categories below or use the search bar to find what you're looking for.

General (4)

What is PayLater?
How does it work?
Is PayLater Shariah compliant?

View all 4

PayLater Account (4)

How can I sign up as a PayLater merchant?
I have submitted my application. When can I hear back?
Did my application get rejected?

View all 4

Refunds, Exchanges, Cancellations and Store Credit (2)

How long does it take for a shopper to receive their refund?
Will I have to change my refund and/or return policy if I sign up with PayLater?

How to Use? (12)

How can my shoppers use PayLater to complete transactions with my business?
Can shoppers use PayLater for both online and in-store purchases?
What are the different ways shoppers can pay using PayLater?

View all 12

Payout and Invoices (5)

Where can I find my invoices?
Why haven’t I received my payment?
When should I expect to get paid?

View all 5

Marketing (5)

Where can I find marketing assets to use?
How can I collaborate with PayLater for a marketing campaign?
Do you offer training or guidance on effectively communicating BNPL options to shoppers?

View all 5

Merchant Portal Management (6)

How can I view and manage transactions made via PayLater?
I am not able to sign into my Merchant dashboard. What should I do?
How can I reset my password?

View all 6

Name	Host	Duration	Description
_fw_crm_v	paylaterapp.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	paylaterapp.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	paylaterapp.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	paylaterapp.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	paylaterapp.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	paylaterapp.freshdesk.com	2 months	Used for user authentication.
wf_order	paylaterapp.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	paylaterapp.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	paylaterapp.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

Recent Searches

Popular Articles

Articles

Topics

Tickets

Knowledge base